Total Returns
94
↑ 8 vs last month
Total Refunded
₹82,400
↑ ₹6,200 vs last month
Replacements
33
35% of returns
Return Rate
7.3%
Industry avg 9.1%
Pending Pickup
18
Awaiting courier
Policy Violations
6
Seller-side issues
Return Reasons
94 Returns
🔧 Defective / Not Working
28
📦 Item Not as Described
22
🚚 Wrong Item Delivered
11
💔 Changed Mind
8
📏 Size / Fit Issue
7
📸 Images Misleading
5
⏰ Arrived Too Late
4
📋 Missing Parts / Accessory
9
Resolution Type
94 Total
94
Returns
Refund
Processed — 61 (65%)
Replacement
Sent — 33 (35%)
Avg Refund Value
₹1,351
Fastest Refund
12 hours
Slowest Refund
7 days
Weekly Return Trend
4 Weeks
Returns
Refunds
Trend
↑ Increasing
Peak Week
Week 4 · 28 returns
Product Collection Status from Customers
94 Items
38
Picked Up
17
In Transit
18
Pending Pickup
15
Received at Hub
6
Failed Pickup
Return Journey Pipeline
✓
Return
Requested
Requested
✓
Label
Generated
Generated
⏳
Pickup
Scheduled
Scheduled
○
In
Transit
Transit
○
Received
at FC
at FC
○
Inspection
Done
Done
○
Refund /
Restock
Restock
⛔ 6 Failed Pickups
— Action Required
ORD-44812 · Customer
unreachable
ORD-44790 · Incorrect
address
ORD-44756 · Customer
refused
ORD-44701 · Package not
ready
ORD-44688 · 3rd attempt
failed
ORD-44622 · Courier missed
slot
Issues on Product Receipt
21 Issues
9
Damaged on Arrival
Product broken / unusable
4
Item Missing in Box
Incomplete return received
3
Wrong Item Returned
Different product sent back
5
Used / Tampered Item
Signs of use or repackaging
Reported Issue Tags
🔴 Damaged Packaging
🟠 Accessories Missing
🟣 Wrong ASIN
🟡 Product Used
🔴 Seal Tampered
🔵 Incomplete Unit
🟠 Serial No Mismatch
✅ Good Condition
🟣 Counterfeit Suspected
🔴 Liquid Spillage
Refund Status Tracker
94 Records
All (94)
✅ Refunded (61)
🔄 Replaced (33)
⏳ Pending (12)
🔴 On Hold (5)
⚠️ Violations (6)
Order ID
Product
Return Reason
Amount
Collection Status
Refund Status
Violation
Received
#408-2213-9940
B09ZXKM21
Wireless BT Earbuds Pro X200
SKU: WBT-200-BLK
🔴 Defective
−₹2,499
✓ Picked Up
✅ Refunded
—
Good
#408-8841-2201
B08QWERTY5
Smart LED Desk Lamp 12W
SKU: LED-DLM-12
🟠 Not as Described
−₹1,199
🚚 In Transit
⏳ Initiated
—
Pending
#405-3341-0018
B07XVBNM3
USB-C Fast Charger 65W
SKU: USBC-65-WHT
🟣 Wrong Item
Replace
✓ Received
🔄 Replaced
⚠️ Violation
Wrong Item
#402-7712-5566
B09MNOP88
Yoga Mat Anti-Slip 6mm
SKU: YM-6MM-GRN
💔
Changed Mind
−₹849
⏰ Pending Pickup
⏳ Pending
—
—
#401-9900-3344
B06LKJH99
Stainless Steel Water Bottle 1L
SKU: SSWB-1L-SLV
🟡 Used Item
−₹699
✓ Received
🔴 On Hold
⚠️ Violation
Tampered
#399-1122-8800
B05RTUVW1
Mechanical Keyboard TKL RGB
SKU: KB-TKL-RGB
🔴 Missing Parts
−₹3,299
⛔ Failed Pickup
🔴 On Hold
—
—
#398-5544-0091
B04ASDFG7
Air Fryer 2L Compact
SKU: AFR-2L-BLK
🔴 Defective
Replace
✓ Received
🔄 Replaced
—
Good
#396-2233-7712
B03ZXCVB2
Cotton Bath Towel Set (3pc)
SKU: BTW-3PC-WHT
📏 Size Issue
−₹549
✓ Picked Up
✅ Refunded
—
Good
Policy Violations (Seller)
6 Cases
Wrong Item Shipped
Seller dispatched incorrect ASIN. Violates FBA listing accuracy policy.
3
Misleading Product Images
Product images don't match actual item delivered. Policy: Accurate listing
content.
2
Missing Mandatory Accessories
Listed item includes accessories not packed. Violates complete product policy.
1
Product Condition on Receipt
55 Inspected
| Condition | Count | Restockable | Action |
|---|---|---|---|
| ✅ Excellent | 18 | Yes | Restock |
| 🟦 Good | 11 | Yes | Grade B |
| 🟡 Used | 12 | Partial | Liquidate |
| 🔴 Damaged | 9 | No | Dispose |
| ⛔ Tampered | 5 | No | Investigate |
Return Insights & Actions
Returns Trending Up Weekly
+55% increase from Week 1 to Week 4. Review top-return SKUs for quality issues.
Wrong Item Dispatch: 3 Cases
Audit fulfillment process. Barcode scan before dispatch can prevent mismatches.
6 Failed Pickups Pending
Contact customers on failed pickups within 48 hrs or refund may be
auto-triggered.
₹82,400 in Refunds Issued
Defective + wrong item reasons account for 73% of refund value. Fix reduces
losses.